The Executive Office of Health and Human Services (EOHHS) launched a Nursing Home Family Resource Line. This is a dedicated phone line to connect family members of nursing home and rest home residents with the information and resources they need. This new phone line provides one central contact for families and community members who have questions about the nursing home or rest home care their loved one is receiving during the COVID-19 outbreak. Staff will field questions on a range of topics and coordinate across state agencies to help provide answers.
These are unprecedented times and families and community members have questions. EOHHS remains committed to providing relevant and timely information, and the Nursing Home Family Resource Line is another important resource.
Massachusetts Nursing Home Family Resource Line: 617-660-5399
Open Every Day – 9:00 AM – 5:00 PM
Old Colony Elder Services (OCES) is open and continues to address the needs of our consumers and the local community. We will continue to provide services to older adults and individuals with disabilities to keep them safe and independent at home. If you have a Protective Services concern, please call this number.
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Dial 2-1-1 or
This is a free service provided by the state that will help you get the answers you need! It’s Free. Confidential. Multilingual.
We are in close contact with the Massachusetts Executive Office of Elder Affairs, and the Department of Public Health, and we are following their guidance as well as the Centers for Disease Control and Prevention (CDC) recommended best practices. In addition, we are in close communication with our extensive network of in-home service providers, councils on aging, health care partners, and community partners to deliver services in a safe and effective manner.
Are you a member of our community who wants to help OCES?
The Coronavirus (COVID-19) outbreak is a rapidly changing situation from a public health perspective and so are the needs of our consumers. Many people depend on us for services, meals, and other activities of daily living to remain independent in their homes. Currently the best way you can support us and our consumers is by donating to our Emergency Fund or our Nutrition Department so we can continue to support consumers during these trying times.
Donate now Click here
Get Ready for COVID-19: Take actions to reduce your risk of getting sick
For link to CDC specific groups Click here
Link to the Federal Trade Commission’s site with Coronavirus related scam information